Title of the Talk:

Operational Excellence in Payments: Designing AI?Driven, Self?Healing Financial Workflows

Abstract:

Financial institutions are accelerating the modernization of their payment ecosystems to support real?time processing, rising transaction volumes, and increasing regulatory scrutiny. Yet many core operational workflows such as wire validation, exception handling, and reconciliation remain manual, reactive, and prone to delays.
This session examines how AI?driven intelligent automation is reshaping payment operations by enabling systems that are predictive, self?healing, and capable of real?time decisioning. Drawing from practical implementations across enterprise payment hubs, digital banking platforms, and real?time payment networks, the talk illustrates how AI?powered automation can validate transactions, process files, detect anomalies, and resolve stuck or failed payments with minimal human intervention.
By embedding AI into existing architectures spanning API platforms, integration layers, and messaging systems financial institutions can reduce operational risk, strengthen SLA performance, enhance fraud detection, and deliver superior customer experiences. Attendees will gain a pragmatic, implementation?focused understanding of how banks can evolve from traditional, batch?driven workflows to autonomous, intelligence?driven payment ecosystems.

Profile:

Vivekananda Polamreddy is a Principal Engineer with over 17 years of experience in enterprise integration, API management, and financial systems architecture, with a strong focus on payments and real-time transaction processing. He has spent the majority of his career at Comerica Bank, where he has led the design and implementation of several mission-critical platforms, including enterprise payment architecture, digital banking modernization, external Banking-as-a-Service platforms, and Federal Reserve FedNow integration.
His expertise spans IBM App Connect Enterprise (ACE), IBM MQ, Google Apigee, and cloud-native architectures, enabling secure, scalable, and high-performance financial systems. Vivekananda has played a key role in architecting solutions that process billions of dollars in daily transactions, ensuring high availability, regulatory compliance, and operational resilience.
Mr.Vivekananda Reddy is particularly focused on leveraging AI and intelligent automation to transform payment operations, reducing manual intervention, improving fraud detection, and enabling real-time, self-healing financial systems. His work bridges deep technical engineering with strategic business impact in modern banking.