Title of the Talk:

Beyond Automation: AI That Decides

Abstract:

Enterprise systems have long relied on structured workflows and predefined rules to scale operations, often lacking true contextual understanding. While platforms like ServiceNow enable efficient automation, they can also unintentionally scale inefficiencies.
This keynote explores the shift from rule-based automation to AI-driven decision-making within enterprise workflows. Using a practical incident management scenario, it highlights how AI transforms not only system behavior but also decision ownership.
Designed for leaders, engineers, and researchers, the session presents key architectural insights and a simple framework for responsible AI adoption: identify high-impact workflows, augment human decisions, and measure outcomes beyond automation.
The talk concludes with a critical perspective: the future of enterprise AI lies not just in intelligence, but in how responsibly we design systems that shape decisions at scale.

Profile:

Sravanthi is an independent researcher and expert in the ServiceNow platform, enterprise service management and smart technology solutions. She has a strong track record of leveraging ServiceNow’s automation and AI capabilities to drive digital transformation and optimize business processes across various industries.

Known for her expertise in platform customization and integration of emerging technologies such as machine learning and IoT, Sravanthi is dedicated to sharing knowledge and fostering collaboration within the technology community. As a keynote speaker at STAI 2026, she will offer insights on the intersection of enterprise service management, AI-driven automation, and the future of smart systems.